ODR is often more suitable for disputes requiring faster resolution, lower cost, and flexibility, while courts remain necessary for complex and intricate legal disputes.

ODR is recommended when disputes require time sensitive, efficient and a resolution that preserves party relations.

ODR is the digital process through which arbitration, mediation, conciliation, or negotiation can be conducted online using technology-enabled platforms.

Yes. ODR platforms use encrypted systems and secure processes to protect data and ensure confidentiality.

Online dispute resolution is suitable for all kinds of disputes that can be resolved through arbitration, mediation, negotiation or conciliation like contractual, commercial, consumer, family, matrimonial and service-related disputes where parties prefer a faster and more accessible resolution process.

Yes. Government bodies and the judiciary actively encourage ODR adoption to reduce court backlog and expand access to justice.