Dispute
Resolution
Clause

Dispute Resolution Clause

To adopt Presolv360’s online dispute resolution mechanism, we recommend that parties incorporate one of the following dispute resolution clauses in their contract:

Arbitration Clause
Arbitration is a dispute resolution mechanism wherein parties are bound by an award made by the arbitrator. Parties should opt for arbitration if they desire a decision by an independent adjudicator.

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Notwithstanding anything to the contrary contained herein, any dispute, controversy and / or claim arising out of and / or relating to this contract, including its construction, interpretation, meaning, scope, operation, effect and / or validity thereof (“Dispute”), shall be resolved by arbitration, administered electronically by Presolv360, an independent institution, in accordance with its Dispute Resolution Rules (“Rules”).

The parties agree that the arbitration shall be before a sole arbitrator appointed under the Rules. The juridical seat of arbitration shall be _______, India. The language of arbitration shall be English. The law governing the arbitration proceedings shall be Indian law. The decision of the arbitrator shall be final and binding on the parties. Subject to the above, the competent courts at the seat shall have exclusive jurisdiction.

The parties agree to carry out the arbitration proceedings electronically on Presolv360’s platform (https://www.presolv360.com/) via the following email addresses and / or mobile numbers _____________________________ <<insert email IDs and active mobile numbers of each party>>. Each party shall be responsible for intimating Presolv360 in the event of any change in its email address and / or mobile number throughout the arbitration proceedings.

 

Mediation Clause
Mediation is a dispute resolution mechanism wherein parties mutually opt to settle the dispute facilitated by a mediator. Parties should opt for mediation if they desire a negotiated settlement.

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Notwithstanding anything to the contrary contained herein, any dispute, controversy and / or claim arising out of and / or relating to this contract, including its construction, interpretation, meaning, scope, operation, effect and / or validity thereof (“Dispute”), shall be resolved by mediation, administered electronically by Presolv360, an independent institution, in accordance with its Dispute Resolution Rules.

The parties agree to carry out the mediation proceedings electronically on Presolv360’s platform (https://www.presolv360.com/) via the following email addresses and / or mobile numbers _____________________________ <<insert email IDs and active mobile numbers of each party>>. Each party shall be responsible for intimating Presolv360 in the event of any change in its email address and / or mobile number throughout the mediation proceedings.

 

Med-Arb Clause
Med-Arb is a process wherein a dispute is first referred to mediation, and if it is unsuccessful, the dispute is then finally settled by arbitration.

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Notwithstanding anything to the contrary contained herein, any dispute, controversy and / or claim arising out of and / or relating to this contract, including its construction, interpretation, meaning, scope, operation, effect or validity thereof (“Dispute”), shall be resolved by mediation, administered electronically by Presolv360, an independent institution, in accordance with its Dispute Resolution Rules (“Rules”).

If the mediation is a non-starter or unsuccessful or the parties are unable to resolve the Dispute within a period of 45 days, the Dispute shall thereafter be finally resolved by arbitration, administered electronically by Presolv360 in accordance with its Rules.

The parties agree that the arbitration shall be before a sole arbitrator appointed under the Rules. The juridical seat of arbitration shall be _______, India. The language of arbitration shall be English. The law governing the arbitration proceedings shall be Indian law. The decision of the arbitrator shall be final and binding on the parties. Subject to the above, the competent courts at the seat shall have exclusive jurisdiction.

The parties agree to carry out the proceedings electronically on Presolv360’s platform (https://www.presolv360.com/) via the following email addresses and / or mobile numbers _____________________________ <<insert email IDs and active mobile numbers of each party>>. Each party shall be responsible for intimating Presolv360 in the event of any change in its email address and / or mobile number throughout the proceedings.

The dispute resolution clause should be inserted under the heading “Dispute Resolution” or under a similar section in the contract. Please ensure that there are no conflicting dispute resolution clauses under the heading “Dispute Resolution” or “Arbitration” or under a similar section in the contract. In case the contract is already executed, parties can still opt for Presolv360’s online dispute resolution mechanism by agreeing to one of the above mechanisms by an exchange of letters / emails.

The email address and mobile numbers provided by each party shall be one which is regularly accessed and which will be used to register on Presolv360’s platform to receive communications pertaining to a dispute that may arise.

Kindly ensure that the “Notice” clause in the contract enables parties to serve notices / communications by email, text message and tele-messaging applications such as WhatsApp.

For any queries, write to us at info@presolv360.com or call us on 022-20821102.



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Disclaimer

Presolv360 is owned by Edgecraft Solutions Private Limited, an Indian Company incorporated under the provisions of the Companies Act, 2013. It is not a law firm and does not provide legal advice. The use of any materials or services is not a substitute for legal advice. Only a legal practitioner can provide legal advice. A legal practitioner should be consulted for any legal advice or matter. No Attorney-Client relationship is created by use of these materials or services.

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